Is there a risk your key people make you vulnerable?

risk you are vulnerableIn one of the seminars I present we do a quick organisational vulnerability audit or risk assessment. Regularly, participants list key person dependency as one of their organisation’s critical vulnerabilities.

The fact is that people do get hit by buses, laid low by the ‘flu, headhunted by competitors, or worse…

How well are you equipped to handle a risk such as the loss of one of your key team members?

What if it happened in the middle of a crisis? Or is there a risk that such an event would actually precipitate a crisis for you? How much valuable information or experience would you lose if you lost one of your key people? Can you afford the risk?

Easy risk management

One of your easiest protective actions is to ensure that your key individual’s second-in-charge is being mentored, coached and developed as a future leader and is aware of organisational issues beyond their responsibility.

Coaching or mentoring at each level in your organisation is a powerful way to encourage your team leaders and managers to think beyond their day-to-day responsibilities and contribute more to your business.  By recognising their value through a special coaching program you can also show your appreciation and develop their skills and commitment further at the same time as you reduce your own business risk.

Quote of Note

“There is no one who is successful today who has done the whole thing on their own …”

Jackie Stewart

I’ve heard some people say that training and developing people is a waste of resources because they might leave.

Smart leaders know that it is worse not to train and develop people, because there is a real risk they might stay!

See more details here on our Executive Coaching and Business Coaching Services

Investing in the development of your organisation’s current and future leaders is not just good risk negotiation, it’s essential to your long term business success.

Making connections

AutumnI learnt a lot about making connections when I was giving a presentation to an industry association conference in Osaka, Japan, a while back.

All presentations were being translated simultaneously between English and Japanese.

The Japanese take their responsibilities as hosts of such a major international conference very seriously and their natural formality made it very difficult to ascertain their true response to most presentations.

A single word made the connection

One speaker, however, completely broke through the audience reserve and generated smiles and murmurs of delight with a single word.

The word was “Konnichiwa“.

A simple “Hello” inexpertly pronounced, but in their own language, created a stronger connection than any number of words expertly translated.

Whether we are making a formal presentation, leading a team or serving a customer, the key to building a relationship is making a connection.

There won’t often be a single word which can make that connection but communicating from the other person’s perspective rather than your own will always produce better results in any of your business (or personal) relationships.